Sarah Simonian

Sarah Simonian is an accomplished Customer Success Manager with extensive experience in enhancing customer satisfaction and retention across various sectors. Currently employed at Punchh since July 2023, Simonian previously held positions at HiveFive.ai, where responsibilities included roles as Customer Success Manager III and Customer Success Manager I, focusing on SaaS referral and inbound application automation. At Noom Inc., as Customer Success Coach, Simonian managed a high caseload of B2B customers and implemented process improvements that significantly reduced resolution times. At Boonsboro Country Club, as Member Experience Lead, Simonian fostered relationships that improved retention rates and guest satisfaction. Simonian holds a B.S. in Psychology from Liberty University and a High School Diploma from Randolph High School.