Ezekiel Brown

Ezekiel Brown has a diverse work experience that spans across various industries and roles. Ezekiel began their career in 2019 as a Computer Repair Technician at CSAT Solutions LP, where they specialized in repairing Apple products. Later that year, they worked as a Computer Repair Technician at Experimax, where they focused on diagnosing and fixing customer units. In 2019, Ezekiel also took on the role of a Datacenter Operations Specialist I at Sam Houston State University, where they operated and maintained server hardware and peripheral hardware.

Ezekiel's work experience also includes positions in the IT field. In 2021, they worked as a Service Desk Engineer II at Ipanema Solutions LLC, where they answered and resolved queries related to hotel technologies. Ezekiel also held the position of a Support Specialist at Pure IT Credit Union Services, where they responded to IT issues and provided support to Credit Bureau staff and vendor partners.

In addition to their IT roles, Ezekiel has a military background. Ezekiel has been enlisted in the U.S. Army, specifically the Texas Army National Guard, since 2017. Within the National Guard, Ezekiel served as a Logistics Specialist, assisting in managing government and military property, coordinating supply requirements, and planning logistical support for troops.

Throughout their work experience, Ezekiel has demonstrated their ability to work effectively both independently and under supervision. Ezekiel possesses strong technical skills, including proficiency in various software and hardware systems.

Ezekiel Brown's education history includes the following:

- Ezekiel attended Tomball Memorial High School from 2013 to 2017 and earned a High School Diploma.

- In 2017 and 2018, Ezekiel attended Lone Star College, where they pursued an Associate of Arts and Sciences (AAS) degree in Cisco Computer Networking.

- In 2019, Ezekiel was a prior student at Sam Houston State University, focusing their studies on Engineering Technology. Specifically, their field of study was Drafting and Design Technology/Technician.

In addition to their formal education, Ezekiel has obtained various certifications related to information technology and customer service. These certifications include:

- Advance Your Skills as an IT Help Desk Specialist from LinkedIn (obtained in December 2022)

- Customer Service: Problem Solving and Troubleshooting from LinkedIn (obtained in December 2022)

- IT Service Desk: Customer Service Fundamentals from LinkedIn (obtained in December 2022)

- Phone-Based Customer Service from LinkedIn (obtained in December 2022)

- Windows Server 2022: DHCP and DNS from LinkedIn (obtained in December 2022)

- Working with Upset Customers from LinkedIn (obtained in December 2022)

- Writing Customer Service Emails from LinkedIn (obtained in December 2022)

- CompTIA A+ (220-1001) Cert Prep 1: The Basics from LinkedIn (obtained in November 2022)

- Computer Components and Peripherals for IT Technicians from LinkedIn (obtained in November 2022)

- IT Service Management: ISO20000 from LinkedIn (obtained in November 2022)

- Learning ITIL® from LinkedIn (obtained in November 2022)

- Learning PC Maintenance and Performance from LinkedIn (obtained in November 2022)

- Networking Foundations: Networking Basics from LinkedIn (obtained in November 2022)

- Windows 10 for IT Support: Advanced Troubleshooting from LinkedIn (obtained in November 2022)

- Windows 10 for IT Support: Troubleshooting Basics from LinkedIn (obtained in November 2022)

- Windows 10: Configure and Support Core Services from LinkedIn (obtained in November 2022)

- Windows 10: Manage and Maintain Windows 10 from LinkedIn (obtained in November 2022)

Furthermore, Ezekiel Brown obtained the certification of Information Technology Specialist 531-25B10 from the US Army in December 2018.