Erika Head

Erika Head is a seasoned professional with extensive experience in customer success and editorial roles. Currently serving as a Senior Customer Success Manager at Q4 since January 2020, Erika has effectively managed a diverse client portfolio, conducted business reviews, and trained clients on various software and best practices. Erika's previous freelance work includes proofreading audiobooks and academic submissions, along with an internship at ECW Press where responsibilities involved typesetting and proofreading manuscripts. Prior to these roles, Erika worked as an Administrator at CBI Health Group, managing appointment scheduling and intercompany processes. Erika holds a Certificate in Product Management from York University, an Honours Bachelor of Arts from the University of Toronto, and is pursuing a Postgraduate Certificate in Creative Book Publishing at Humber College.