Alexandra Rapp

Alexandra R. is a seasoned customer success and operations specialist with extensive experience in providing frontline support and account assistance across multiple industries. Currently serving as a Senior CS Invest Specialist at Qapital since January 2019, Alexandra leads the Invest product team and collaborates with cross-departmental teams for product improvements and data analytics, while also training new hires and addressing fraudulent account issues. Prior roles include Member Operations Specialist at Ro, where Alexandra enhanced member experiences and optimized pharmacy fulfillment processes, and Settlements Associate at CLSA, focusing on trade support and reconciliation. With a background in customer service at companies such as Blue Apron, Tech Data, and CA Technologies, and a Bachelor’s degree in English Literature and History from the University of Florida, Alexandra demonstrates strong problem-solving, sales, and communication skills.