Youness Gouarti

Youness Gouarti has a diverse work experience that spans over the years. Youness started their career at Qatar Islamic Bank (QIB) in 2009 as a Customer Service representative, where they provided personalized customer service, updated databases, and handled various clerical duties. In 2013, they transitioned to the QIB Call Center, taking on the role of a Training Officer. In this position, they implemented customer service and systems training programs for new hires and developed measurable training objectives.

Youness then moved on to Qatar Islamic Bank (QIB) as a Call Center Supervisor in 2013. In this role, they managed a team of call center agents, oversaw the team's operations, and provided coaching and support to employees. In 2016, they were promoted to the position of a Senior Supervisor, where they delegated tasks, built daily reports, monitored the team's performance, and assisted with tasks.

In May 2017, Youness became an ITM Head Teller, responsible for supervising a teller line and processing financial transactions. During their tenure, they also served as a Fulfillment Supervisor from September 2017 to March 2018 at QIB.

Prior to joining QIB, Youness worked at Hukoomi Qatar from 2008 to 2010. Youness served as a Quality Assurance Analyst, where they monitored calls and provided actionable insights to improve agent performance. Youness also briefly worked as a Training Officer, facilitating training programs and call observation/monitoring.

From 2000 to 2005, Youness Gouarti attended Université Sidi Mohammed Ben Abdellah-Fès, where they pursued a Bachelor's degree in English Language and Literature, General.