Ricky Barton-Taylor

Ricky Barton-Taylor has extensive work experience in the field of IT support and management. Ricky has worked in various roles in different companies, showcasing their skills and expertise in the industry. Ricky's most recent position was as the UK Lead of QinetiQ Support at QinetiQ, where they led the support team. Prior to that, they held the role of Group Lead, Tier 1 Support Services and Group Lead, IT Support Services at the same company. Ricky also has experience as a Service Desk Manager at QinetiQ.

Before joining QinetiQ, Ricky worked at Anheuser-Busch InBev as an IT Integration & Business Continuity Support Manager. In this role, they were responsible for designing and implementing processes for cross-company support and application access. Ricky also managed the transition of support services to a new service desk support vendor.

Ricky has also worked at SABMiller as a Corporate Service Desk Manager, where they oversaw the day-to-day management of the service desk team and ensured the delivery of defined services. Prior to that, they were a Service Support Manager at The Logic Group, where they managed the client support center team and acted as an escalation point for any issues.

Early in their career, Ricky worked at HP CDS, where they held various positions. Ricky was an EMEA Service Desk Manager, leading and managing a team across a global service desk. Ricky also worked as a 2nd Line Software Support Analyst and 1st Line Software Support Analyst at HP CDS, where they were involved in project implementations and provided support to customers.

Ricky's work experience also includes a role as a Data Entry Administrator at Capital Home Loans. Overall, Ricky Barton-Taylor has a strong background in IT support and management, with a focus on service desk operations and team leadership.

Ricky Barton-Taylor completed their education at Farnborough College of Technology from 2003 to 2005, earning a degree in Information Communication Technology with a focus on AVCE (CC). Prior to that, they attended Collingwood College from 1998 to 2003, where they obtained 10 GCSEs with grades ranging from A* to C. Ricky also holds an ITIL Foundation Level v4 certification from PeopleCert, obtained in 2022.