Cristina Castañeda Granja

Cristina Castañeda is an experienced operations and process improvement professional with a strong background in change management and excellence in customer service. Currently serving as Ops Transformation Principal at Qonto, Cristina supports the COO and Ops team in achieving operational objectives and preparing for growth. Previously, Cristina held positions at eDreams ODIGEO as Head of CS Projects and Processes, and at Continental as Process Improvement Manager, among others. Cristina's expertise includes leading projects to optimize processes, implementing improvements, and coaching teams. Educational qualifications include a Master's Degree in Personal Development and Leadership and a Master's Degree in Total Quality Management, complemented by a degree in Business Administration.