David Freund

David Freund is an accomplished senior manager with extensive experience in customer support and technology operations. Currently serving as Senior Manager of Customer Support at Qualifacts since September 2015, David Freund oversees daily operations, workflow analysis, and call center support for a custom vendor SaaS application. Prior to this role, David Freund held positions at Vanderbilt University Medical Center, managing technology support operations and leading a team to enhance service delivery for over 700 users. David Freund's earlier experience includes roles as a Systems Analyst/Programmer with the Florida House of Representatives and a Systems Technician at the University of Virginia, where responsibilities involved diagnosing and resolving PC issues and configuring hardware/software. David Freund earned a Bachelor of Science in Organizational Leadership from Middle Tennessee State University between 2010 and 2012.