Karen Kloss

Karen Kloss has extensive experience in customer service and management roles. Karen is currently the Director of Customer Service and Business Analytics at Quality Drive Away, where they have been working since August 2020. Prior to this, they served as a Customer Service Manager at the same company from January 2015 to July 2020.

Before joining Quality Drive Away, Karen worked at AmSafe Commercial Products as a Customer Satisfaction Manager, Aftermarket from May 2013 to May 2014. Karen was responsible for improving customer experience and increasing satisfaction in the Aftermarket segment.

Karen also has experience as a Customer Service Supervisor at AmSafe Commercial Products, Inc. from May 2010 to May 2013. In this role, they monitored sales, pricing, and returns functions and collaborated with other departments to enhance efficiency and communication.

Karen further served as a Customer Service Manager at Land O'Lakes Purina Feed LLC from May 2008 to May 2010. In this position, they oversaw daily operations within the customer service department, worked with other departments to improve efficiency and service levels, and performed administrative tasks.

Additionally, Karen worked at AmSafe Commercial Products, Inc. as a Customer Service Supervisor from June 2004 to January 2008. Karen'sresponsibilities included managing daily operations, monitoring sales and pricing, and improving efficiency through collaboration with other departments.

Earlier in their career, Karen gained experience as a Customer Service Representative at Playing Mantis Inc. from 2002 to 2004 and at Bayer HealthCare from 2000 to 2000. Karen handled various customer support tasks, including answering phones, processing orders, and resolving billing inquiries.

Karen's work experience also includes a role as a Store Manager at Alick's Drugs from January 1998 to January 1999 and as a Sales Manager at Sears, Roebuck & Co. from 1990 to 1998.

Karen began their career as a Production Supervisor at Parco Foods, where they managed daily operations in the packing area of a baking facility.

Overall, Karen Kloss has demonstrated expertise in customer service, management, and improving efficiency in various industries throughout their career.

Karen Kloss attended Purdue University from 1983 to 1989, where they obtained a Bachelor of Science degree in Organizational Leadership and Supervision.