Marco Ferrara

Senior Manager EMEA Advanced Solutions Product Support at Quantum

Marco Ferrara is a seasoned professional with extensive experience in technical support and management within the technology sector. Currently serving as Senior Manager for EMEA Advanced Solutions Product Support at Quantum since June 2008, Marco has successfully expanded the support team to align with business growth and developed specialized skill pools across Europe. Previous roles include Escalation Manager EMEA at Quantum, where Marco managed critical customer situations and led cross-functional teams to ensure effective problem resolution. Marco's career began at Saipem UK Ltd as an IT Engineer, followed by a Technical Support Analyst position for Quantum/ADIC, where expertise in tape automation and strong communication with Italian partners were key contributions. Academic qualifications include a BSc in Computer Science from Robert Gordon University.

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