Aj Rihn

AJ Rihn is an experienced professional in customer service and support with a robust background in health insurance and solutions. Currently serving as a Senior Customer Service Analyst at Quartz Health Solutions since February 2020, AJ leads efforts in collecting and analyzing customer success data for NCQA and participates as a subject matter expert in organizational project meetings. Prior to this role, AJ worked at Physicians Plus Insurance Corporation for nearly seven years in various positions, including Resource Specialist, where responsibilities included managing the Knowledge Base and analyzing call center metrics. Additional roles at Physicians Plus involved medical management support and direct customer service. Earlier career experiences include customer care at Lands' End and academic support at UW-Green Bay. AJ holds a degree from the University of Wisconsin-Green Bay, obtained between 2004 and 2010.