Alicia Couillard

Alicia Couillard is a seasoned professional with extensive experience in customer success and healthcare support. Currently, Alicia serves as a Customer Success Analyst at Quartz Health Solutions, having also held roles such as Customer Concierge Specialist and Customer Engagement Specialist, Licensed Agent since August 2020. Previous experience includes working as a Licensed Massage Therapist at WELL Spa + Salon from May 2018 to July 2020, and various positions at Assurant Health between June 2005 and January 2016, including Disease Management Support Specialist and Customer Solutions Specialist. Earlier in Alicia’s career, work as a Mortgage Loan Specialist at Washington Mutual spanned from May 2003 to May 2005. Alicia holds a degree from the University of Wisconsin-Milwaukee, obtained between 2001 and 2004.