Ronald Schnackenberg

Ronald Schnackenberg has worked in various roles in the customer success, sales, and management fields since 2004. Ronald began their career as a Sales/Enrollment Manager at Apollo Group in 2004, followed by a Sales Manager position at the Trump Organization in 2006. From 2007 to 2012, they were Partner/CEO of Aglow Properties, during which time they grew revenue to $20M and represented clients in the US, Europe, South Africa, China, and Australia. In 2012, Schnackenberg became the Director of Sales at ReTargeter (acquired by SellPoints), where they restructured the sales organization and reduced the sales cycle from two months to one week. Ronald then moved to Conversant (acquired by Epsilon) in 2013, where they were Senior Director of Technology & DSP Solutions. During their time there, they created a new Cross-Device Remarketing product, decreased existing client remarketing vendor testing by 75%, and increased agency client retention rates by 45%. In 2016, Schnackenberg was promoted to Vice President of Client Success at Conversant. In 2018, they became Vice President of Client Success & Sales at QuinStreet (acquired by EducationDynamics). Most recently, in 2020, they were Head of Customer Success at Agari (acquired by HelpSystems), where they stabilized and reduced churn month-over-month from 27.82% to 13.22%, established CSM org structure levels and hiring bands, shifted the team from renewal date focus to customer health, onboarded Gainsight, and created roles and responsibilities between the CSM org and other cross-functional teams. Currently, Schnackenberg is the Head of Customer Success at Query.AI.

Ronald Schnackenberg has a diverse educational background. Ronald obtained a Master of Business Administration (M.B.A.) in International Business from IE Business School. Ronald also attended The Wharton School to study Strategy & Market Entry. Lastly, they completed a Pre-dental degree from Weber State University in Dentistry.