Deepak Srivastava

Deepak Srivastava is a seasoned professional in operations management, currently serving as a Senior Operations Manager at Quinte Financial Technologies since February 2022 and holding the position of Assistant Manager at Concentrix BPO Private Ltd since September 2019. Prior to these roles, Deepak worked as an Assistant Manager at Innovazion Research Pvt. Ltd. from June 2015 to December 2018 and as a Team Leader in Operations at JiniOnline Technical Services from September 2013 to May 2015. Throughout the career, responsibilities have included monitoring agent performance, identifying and addressing problem areas in operations, developing employee performance measures, managing customer issue escalations, and ensuring compliance with quality standards. Deepak holds a PGDBM in Business Administration and Management from NMIMS, Mumbai, and a B.Sc. in Maths from Christian College, Lucknow.