Amit Kumar Jha

Amit Kumar Jha is an experienced Process Architect currently working at Quintica since September 2021, where responsibilities include advocating for IT service management processes and developing service organization designs and proposals. Previous roles include Senior Project Manager at HCL Technologies, where Amit outlined ITSM service delivery processes and worked on tool adoption, and Process Lead at Sabre Travel Technologies, managing airport-related products for major global airlines. Earlier experience encompasses positions as Customer Success Manager at Replicon, Senior Engineer at BlueJeans Network, Global Response Center Technician at TERiX Computer Service, Resolution Expert at Dell, and Senior Customer Service Associate at Wipro Limited. Amit holds a Postgraduate Degree in Business Administration and Management from the Institute of Management Technology, Ghaziabad, and a High School Diploma in Hotel Management from Subhas Bose Institute of Hotel Management.