Raphael Barbo

Raphael Barbo has extensive experience in customer experience strategy and operations. Raphael is currently working as the Director of Customer Experience Strategy and Operations at Quizlet, where they are responsible for helping students and teachers practice and master their learning. Prior to this, they worked at Xero as the Director of Customer Experience for the Americas and as a Customer Experience Manager in the financial services and technology sector. Raphael also has a background in technical support and developer experience, having worked at Cloud Elements, a UiPath company. Earlier in their career, they held roles at LockState as a software and business intelligence developer. Raphael also has experience in operations management and financial analysis, having worked at MSC Mediterranean Shipping Company in various roles related to import and export trade, pricing, and customer care.

Raphael Barbo holds a Bachelor of Science degree in Business Administration, with a focus on Accounting and Business/Management, from Royal Holloway, University of London. Raphael also pursued studies in Web Application Development at Turing School of Software & Design. Additionally, they earned a Bachelor of Business Administration (BBA) degree in International Business from Universidade Paulista. In October 2021, they obtained a certification in Digital Transformation from the University of Virginia Darden School of Business.