William D.

William D. is an experienced IT professional currently serving as the IT Service Desk Lead at Tempo Technology Services since November 2023 and has held the role of IT Service Desk Manager at Quorum Health since October 2017. With a robust background in IT support, William has overseen various projects, including company-wide email migrations and hardware refresh initiatives, while managing a team and implementing process improvements. Previous roles include serving as Epic Rollout Team Lead at Vanderbilt University Medical Center, where leadership of field technicians was essential during a statewide software rollout, and providing service desk support at Advanced Network Solutions for high-profile clients. William has also held positions in desktop support, IT technician roles, and has background experience in customer service and operational roles, underscored by an AAS in IST/Software Development from Columbia State Community College.