Charles Njiru

Charles Njiru currently serves as the Service Delivery Manager at Rafiki Microfinance Bank, a position held since March 2022. Prior to this role, Charles held the position of Senior Relationship Officer in Service Delivery at the same institution from May 2013 to January 2022, overseeing customer service desk activities and managing staff. Earlier in the career at Rafiki Microfinance Bank, Charles was a Relationship Officer in Service Delivery, where key responsibilities included processing customer transactions and managing cash handling. Charles holds a Bachelor of Commerce in Insurance and Risk Management from Egerton University (2008-2012) and completed further education at the European Business Institute of Luxembourg in early 2023.