Naveen G is an experienced engineer specializing in Genesys technologies, currently serving as a Genesys Cloud Engineer at Railinc Corp. since December 2021. In this role, Naveen focuses on developing and customizing Genesys Collaborate and Communicate, as well as creating and configuring flows, agents, skills, and queues within Genesys Cloud. Prior to this position, Naveen worked as a Genesys IVR Engineer at Videocon Telecommunications Ltd., where responsibilities included working on voice applications for inbound call development. Naveen's experience also includes a role as a Genesys IVR/Avaya Engineer at ICICI Bank, where tasks encompassed developing voice and route applications, troubleshooting, and collaborating with vendors for design changes. Earlier in career, Naveen served as a Junior Java Developer at InteQ, focusing on web interface development and application design using J2EE technologies.
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