Jefferson Black

Jefferson Black is an experienced Information Technology professional with a diverse background spanning over a decade. Currently serving as an Information Technology Team Lead at RainTech since November 2022, Jefferson provides crucial support to the Service Desk Manager and acts as an escalation resource for technical issues. Previous roles include System Administrator at Christian Care Ministry, where Jefferson supported IT infrastructure and liaised with vendors, and Information Technology Technician at Bryan Construction Inc., focusing on both cloud and on-premise infrastructure management. Jefferson's expertise extends to providing end user support and process documentation as a Tier II Technician at Compassion International, successfully reducing an extensive IT backlog. Jefferson started the career as a User Support Specialist at Colorado College, where skills in user management and troubleshooting were developed. An Associate of Science degree in Information Technology was obtained from Colorado Technical University.