Josh Robinson

Josh Robinson has extensive experience in emergency communications and customer success. Josh currently holds the position of ECC Engagement Manager at RapidSOS since February 2022. Previously, they worked at RapidDeploy as a Customer Success Manager from January 2021 to December 2021. Prior to that, they were a Quality Assurance Supervisor at the Raleigh-Wake Emergency Communications Center from February 2019 to January 2021. Josh also served as a 911 Telecommunicator at the same center from September 2015 to January 2019. Additionally, Josh has experience working as a Regional Software Instructor at Priority Dispatch from August 2015 to February 2019, and as a Criminal Justice Instructor at the NC Criminal Justice Training and Standards Division from December 2013 to February 2019. Josh began their career at the Orange County Emergency Services, where they held various roles including 9-1-1 Training Coordinator, Communications Assistant Supervisor, and 911 Communications Training Officer from 2003 to 2015.

Josh Robinson's education history includes studying Business Administration and Management, General at Fayetteville Technical Community College. The specific start and end years of their education at this institution are unknown. Additionally, Josh has obtained various certifications, including "Building Rapport with Customers" and "Leading a Customer-Centric Culture" from LinkedIn in July 2022, a "Certified Customer Success Manager (CCSM) Level 1" certification from SuccessHACKER in May 2021, and certifications in "Coaching Skills for Leaders and Managers," "Diversity, Inclusion, and Belonging," and "Motivating and Engaging Employees" from LinkedIn in October 2019.