Casey Barela

Casey Barela has a diverse work experience spanning over several years. They worked at NuAxis Innovations as a Sr. ServiceNow System Engineer, where they provided general support, administration, and maintenance of the ServiceNow platform. They also worked with EITCS Operational teams to build requested items, configure applications, and improve workflows.

Prior to that, Casey worked at Abacus Technology Corporation as a Service Desk Lead. In this role, they were responsible for training and developing Service Desk Technicians, ensuring compliance with contractual SLAs and SLOs, and producing accurate reports. They also provided Tier 2 & 3 support for the Service Desk and other Enterprise teams.

Casey's work experience also includes a role as a Deployment Functionality Technician at Best Buy. They were responsible for implementing IS and Audio/Video low voltage installations during store resets, waves, and new store openings. They traveled domestically and internationally to support new store building efforts and installed functional displays according to merchandising planograms.

Before Best Buy, Casey worked at Lifetouch as a Network Administrator and Computer Technician. In this role, they were responsible for maintaining and ensuring the functionality of the network infrastructure, servers, and workstations. They also conducted on-the-job training for new associates on a Digital Identification system used in public schools.

Casey also worked at Gateway as a Computer Sales Associate and Computer Technician, where they were responsible for selling hardware and software to clients. They conducted group classes and workshops to enhance client skill levels.

Overall, Casey has gained experience in various roles, including system engineering, service desk management, deployment, network administration, and sales.

Casey Barela's education history begins in 1996 when they attended Arcadia High School and obtained a High School Diploma in General Studies. From 1997 to 2000, they furthered their education at Canyon High School, earning another High School Diploma in General Studies.

Casey then pursued higher education at the University of Colorado Denver from 2002 to 2006, where they completed a Bachelor of Arts (B.A.) degree in Political Science and Government.

In addition to their formal education, Casey obtained various certifications throughout their career. In December 2012, they became a ServiceNow Certified System Administrator. They obtained the ITIL v3 ® Foundation Certificate in IT Service Management from PEOPLECERT in March 2017. In February 2018, they earned the Certified Implementation Specialist – IT Service Management certification from ServiceNow. They also obtained two more certifications from ServiceNow, including ServiceNow CSA - London Delta and ServiceNow CIS ITSM - London Delta, both obtained in October 2018.