Gwen Rigg

Gwen Rigg is a Customer Support Specialist at Reactec. Gwen has over 8 years of customer service experience in various industries.

Gwen started their customer service career in 2010 as an Allocation Planner for iQor AMS. In this role, they were responsible for allocating resources and managing the production schedule for the company. Gwen quickly rose through the ranks and was promoted to Administrator in 2015. In this role, they were responsible for managing the company's customer database and producing reports.

In 2016, Gwen left iQor AMS to join IndigoVision as an RMA Administrator. In this role, they were responsible for processing returns and repairs for the company's products. Gwen also liaised with Technical Support, Repair Centres, Engineering and Order Management to ensure that repairs were carried out in a timely manner.

In 2018, Gwen left IndigoVision to join Reactec as a Customer Support Specialist. In this role, they are responsible for providing support to customers who have purchased Reactec products. Gwen also helps to resolve customer complaints and provides feedback to the engineering team to help improve product quality.

Gwen Rigg has an EDI Level 4 Award in Conducting Internal Quality Assurance from EDI, Higher National Units in Computing : Planning from West Lothian College, a Competence in Training and Development Certificate in Educational Assessment, Evaluation, and Research from City & Guilds, and an RSA Higher Diploma in Administrative Procedures from Croydon College. Gwen also has a Certificate in Sales Management from the Chartered Institute of Marketing.

Gwen Rigg works with Duncan Reid - Customer Training & Support, Joe McManus - Customer Support Specialist, and Mike Welby - Customer Training & Support. Their manager is Evelyn Chapman, Internal Sales & Support Manager.