Melissa Ross

Melissa Ross is an experienced System Administrator at Real Green Systems since September 2014, managing Active Directory and Group Policy for two domains while supporting over 150 employees with various computing needs. Proficient in handling VMware clusters, configuring firewalls, and administering GSuite and Slack, Melissa also documents support cases through a Jira ticketing system and creates inter-departmental Wikis. Previously, Melissa held roles as a Senior Support Technician at Real Green Systems and as a Senior Student Technician at Technology Operations, where responsibilities included customer support, training, and managing computing resources across various platforms. Melissa began a career as a Graphic Designer at Media Graphix, showcasing strong design skills. Melissa holds a Bachelor of Science in Information Technology from Central Michigan University.