Chevon Binns

Chevon Binns has extensive experience in customer solutions and operational training, currently serving as the Customer Solutions Department Manager and Operational Trainer Manager at Real Time Resolutions, Inc. since October 2014. In these roles, Chevon Binns trains and coaches agents, provides feedback on call quality, and facilitates training sessions, while also managing agents remotely. Previously, as a Senior Recovery Analyst and Recovery Analyst, Chevon Binns handled inbound and outbound calls, negotiated account arrangements, and provided solutions to customers. Earlier experience includes serving as an Operations Manager at Portfolio Recovery Associates, overseeing a team of 15 employees and managing credit card operations. Chevon Binns holds a Bachelor's degree in Criminal Justice and Corrections from the University of Phoenix and a Bachelor of Applied Science in Criminal Justice and Corrections from Henderson State University.