John Cooke

John Cooke is an accomplished IT professional with extensive experience in service delivery and management roles across various organizations. Currently serving as Service Delivery Manager at ReAssure since August 2017, John leads the daily management of IT services while ensuring exceptional customer service and relationship management. Previous roles include IT Process & Quality Manager at ReAssure, Service Centre Manager at EDM Group, IT Service Design Manager at Dunelm, and Customer Service Manager at SCC. John's experience also encompasses positions at Serco, HP Enterprise Services, VT Flagship, and IBM UK Ltd, where responsibilities ranged from service control and performance management to overseeing IT services for significant military contracts. John holds a foundational education from Hadley Manor, completed from 1980 to 1985.