Rachel Anderson

Rachel Anderson is an experienced IT professional with a strong background in technical support and service management. Currently serving as the Service Desk Manager at REC Silicon since July 2010, Rachel oversees incident management and the coordination of complex support issues while enhancing incident request processes. Previous roles include MES/Applications Engineer, where Rachel analyzed and improved computer applications, and Technical Specialist, providing remote support and configuring workstation setups. Prior experience includes serving as a Training Support Specialist at Asentus Consulting Group, supporting Microsoft training events across North America. Rachel holds a Bachelor of Arts in Accounting and Computer Science from the University of Montana and a Bachelor of Science in Computer Network Systems from ITT Technical Spokane.