David Ries

David Ries has extensive experience in various leadership roles within the technology industry. David is currently serving as the Head of Global Customer Support, Customer Success, and Training at RedSeal, Inc. In this role, they are responsible for overseeing global customer support activities and driving continuous improvement and process transformation. Prior to this, David worked as a Senior Product Manager at Fidelis Cybersecurity, where they focused on endpoint products. Before that, they held the position of Senior Director/Product Manager at Vivint Smart Home, where they managed inside sales and digital marketing engineering teams. David also served as the Senior Director of Developer Support at Salesforce, leading distributed teams and managing critical incident response for high-value customers. David'searlier experiences include roles at McAfee, where they served as the Senior Director of Global Customer Success & Operations and the Senior Software Engineering Manager. Throughout their career, David has demonstrated strong leadership skills, a deep understanding of customer needs, and a commitment to driving product improvements and customer success.

David Ries has a Bachelor of Science degree in Computer Science from Brigham Young University. David also obtained an MBA from Gies College of Business at the University of Illinois Urbana-Champaign. In addition to their formal education, David has certifications in ITILv3, Pragmatic Marketing Foundations from Pragmatic Institute, and Salesforce Admin201 from Salesforce.