Shailender Juyal

Shailender Juyal is a seasoned operations professional with extensive experience in the BPO industry, currently serving as Account Head (Senior Operations Manager) for the Inbound Voice Process at Regalix since January 2022, overseeing major clients including LinkedIn Ad Sales. Prior to this, Shailender held the position of Senior Operations Manager at SG Analytics, focusing on Digital Data Governance and process management. Shailender also worked as Assistant General Manager Operations at BPO+ in Qatar, where responsibilities included client relationship management. A long tenure at Mphasis included various leadership roles from Senior Operations Manager to Customer Support Executive, with expertise in voice and non-voice processes, managing teams, and ensuring SLA adherence. Shailender's educational background includes a Master's in Marketing and diplomas in Sales & Advertising and Software Engineering.