Susan Chalmers

Susan Chalmers has extensive experience in various roles within the customer service and operational management sectors, spanning over three decades. Currently serving as a Scale Operator at the Regional District of Nanaimo since July 2019, Susan previously worked at Waste Connections of Canada from 2014 to October 2022 as a Customer Service Specialist, addressing customer inquiries and dispatching waste collection services. Prior roles include Workflow Coordinator and Implementation Manager at Citigroup Fund Services Canada, where Susan enhanced operational efficiency and led staff training, as well as Business Analyst positions at Unisen Fund Services Canada and AGF Management Limited, focusing on client services, data management, and system enhancements. Susan began a career in retail at A&P Grocery Retail as a Cashier Supervisor and Bookkeeper, developing foundational bookkeeping and staffing management skills. Education was pursued at Sheridan College from 2008 to 2014.