Jeffrey K.

Jeffrey K. is a highly skilled professional with extensive experience in customer success and Gainsight platform administration. Currently serving as the Lead Gainsight Application Administrator at Relativity since May 2023, Jeffrey previously held roles such as CS Systems Manager at MNTN and Manager, CSM Platforms at Splunk. Jeffrey's expertise includes Gainsight architecture design, workflow automation, and technical requirement development, with a track record of leading major migration projects and driving platform updates. Prior experiences include serving as Customer Success Gainsight Technical Architect at Kronos, where Jeffrey implemented customer engagement strategies and contributed significantly to the Gainsight community, along with various engineering roles at Red Hat and Bank of America that highlighted a solid technical foundation in virtualization and infrastructure. Jeffrey is recognized as a Gainsight Certified Administrator and has been an influential contributor to customer success frameworks across multiple organizations.