Victoria Akpayen

Victoria Akpayen is a skilled professional with diverse experience in customer service and care, currently serving as a Senior Reliance Care Officer at Reliance Health since September 2022, where responsibilities include training new officers and managing escalations. Prior to this role, Victoria held the position of Reliance Care Officer, effectively communicating with clients through various channels. Experience also includes a Customer Care Officer role at Access Bank Plc and a Customer Service Internship at Jumia Group, complemented by teaching experience as a Subject Teacher at Nnewi High School. Victoria holds a Bachelor of Arts degree in History and International Studies from the University of Nigeria, Nsukka, along with a certification in Social Media Marketing from HubSpot Academy.