Michelle Cartagena

Michelle has more than 20 years of experience in the healthcare industry in various lines of business, including pharmacy, medical, behavioral health, short-term disability, and workers' compensation insurance space. During her time in healthcare, she has demonstrated excellence in customer service, reporting, and auditing. Michelle spent over five years as a pharmacy technician and was recruited to provide back-office support in prior authorization and to review claims for medical necessity, accuracy, and reimbursement.