Despina Margolis

Despina Margolis is a seasoned professional with extensive experience in business analysis and process improvement across various sectors. Currently serving as a Senior Business Analyst at the Reserve Bank of New Zealand, Despina is responsible for developing the Operating Model and RACI for the File Transfer Service project, as well as documenting JIRA service management workflows. Previous roles include Senior Business Process Designer at Education Payroll Limited, where Despina evaluated business processes and facilitated workshops, and Senior Business Analyst at the Accident Compensation Corporation, delivering enterprise-level business requirements. Despina has also held management positions at organizations such as Kiwibank, where responsibilities included operational risk management and business improvement. With a Bachelor of Arts degree from Victoria University of Wellington and additional studies at The University of Auckland, Despina has built a robust career characterized by strategic reviews, project management, and business continuity initiatives.