Tj Nicholson

TJ Nicholson is a seasoned customer service professional with extensive experience in leadership and operational excellence. Currently serving as Customer Service Manager at Resource Innovations since April 2023, TJ previously held multiple senior roles at DIRECTV from 2009 to January 2023, including Senior Business Manager, Team Manager, and Team Support Specialist. In these positions, TJ enhanced policies and procedures that drove business success, maximized customer engagement through effective management of technical content and systems, and played a pivotal role in hiring and employee career development. TJ earned an education from Boise State University.