Shawn Hood

Shawn Hood is an accomplished professional in the restaurant industry with extensive experience in operations and customer success. Currently serving as a Customer Success Manager at Restaurant365 since April 2021, Shawn leverages industry expertise to enhance clients' back office processes while consistently achieving ticket resolution and customer satisfaction KPIs. Previously, as Operations Manager at Raising Cane's Chicken Fingers, Shawn managed the P&L for high-volume restaurants, implementing innovative strategies to maximize revenue. From 2013 to 2020, Shawn held various roles at Atlas Franchise West, Inc., including Training & Development Manager and District Manager, where effective training programs and operational leadership led to successful franchise management. Shawn holds a Bachelor's Degree in Business Administration and Management from Robert Morris University.