Ruth Parafina

Ruth Parafina has extensive experience in the field of operations management, with a focus on site operations. Ruth currently holds the position of Director of Site Operations at ResultsCX, starting in September 2021. Prior to this role, they served as the Associate Site Operations Director from January 2019 to September 2021. From June 2015 to January 2019, they worked as the Senior Manager - Site Operations. Before that, they held the position of Manager - Grad School Operations from September 2014 to June 2015, where they were responsible for reviewing and analyzing site cultural indicators, consulting operations management, and implementing training and accountability mechanisms. Ruth also served as the Assistant Program Manager from July 2010 to May 2011, Supervisor from March 2010 to July 2010, and Trainer from May 2009 to March 2010.

Prior to joining ResultsCX, Ruth Parafina worked at Allsec Technologies as a Supervisor from January 2009 to May 2009, where they oversaw a team of 16-18 agents and managed performance through feedback, coaching, and professional development. Ruth also handled performance reports and implemented measures for improvement.

Ruth Parafina's early experience includes working at ePLDT Ventus as a Supervisor from August 2003 to December 2008. In this role, they supervised a team of 12 agents, managed performance, and implemented strategies for improvement.

Overall, Ruth Parafina has a strong background in operations management, with experience in site operations, performance management, training, and coaching.

Ruth Parafina obtained a Bachelor's degree in Political Science with a major in International Relations from the Polytechnic University of the Philippines between 1999 and 2003. Ruth also attended Our Lady of Perpetual Succor College for their graduate studies, although specific details about their degree and field of study are not provided.