Amy Kuenzli

Amy Kuenzli has a diverse background in customer service and technical support roles. Amy currently works as an Xstore Technical Support Consultant at RPE Solutions, where they handle complex Point of Sale issues escalated from Tier I, Tier 3, or other corporate resources. Amy conducts research and analysis of Xstore logging to identify the root cause of store operations issues. Prior to this role, Amy worked at Oracle as a Customer Service Manager from 2014 to 2022, leading a team of engineers in providing technical support for Xstore Point of Service. Amy managed performance issues, handled critical escalations, and communicated status updates to customers and stakeholders. Amy also served as a Manager of Customer Service at MICROS Systems Inc from 2004 to 2014. In this role, they were responsible for overseeing customer service operations. Amy'searlier experiences include working as a Client Specialist at Datavantage, where they developed customer relationships and resolved support tickets, and as a Helpdesk Level 1 representative, handling troubleshooting and upper-level support calls.

Amy Kuenzli attended Bowling Green State University from 1997 to 2001. During this time, they earned a Bachelor of Science degree in Art Education.