Joe S.

Joe S. has a diverse work experience spanning over several years. Joe most recently worked at RetailNext as the Director of Customer Support since January 2024. Prior to that, they held the same position at RetailNext from July 2019 to December 2023.

Before joining RetailNext, Joe worked at IT Lab, where they held various roles. Joe served as the Business Systems and Process Excellence - Process Manager from May 2016 to July 2019. In this role, they managed a team of 35 support engineers across multiple locations and was responsible for recruitment, performance appraisals, and ensuring SLA compliance. Prior to that, they were the Support Services - Team Manager from September 2013 to May 2016, where they managed operational escalations, contributed to management planning meetings, and handled CCMA disputes and labor-related matters. Before that, from November 2010 to August 2013, Joe served as a Senior Support Engineer, where they troubleshooted, maintained, and supported various systems.

In their earlier career, Joe worked as an IT Business Consultant at IT Contracting and Consultancy from January 2007 to December 2009, providing independent IT contracting and consulting services to small and medium-sized companies. Prior to that, they were an IT Consultant/Partner at Black Light Solutions from May 2004 to July 2006, where they actively contributed to business strategy and managed vendor negotiations.

Joe's early career includes their role as a Senior Network Administrator at McCain Foods from February 2000 to August 2003, where they provided IT support, network design, and mentored junior engineers. Joe also worked as a Technical Support Engineer at FNB South Africa from March 1998 to October 2000.

Overall, Joe has a wealth of experience in customer support, team management, and IT consulting, with a strong focus on resolving technical issues and optimizing operational efficiency.

Joe S. completed their high school education at Bracken High, earning a Grade 12 (Matric) diploma between 1990 and 1995. Joe then attended Germiston Technical College from 1996 to 1998, where they obtained an NTC3 Mechanical Engineering degree. In 1999, Joe obtained a Microsoft Certified Systems Engineer (MCSE 2000) certification from Microsoft. Years later, in 2014, they completed an ITIL V3 Foundation course at Clearspace Consulting. In 2018, Joe enrolled in Torque IT Training and obtained an ITIL V3 Service Operations certification.