Lauren Johnson

Lauren Johnson has extensive work experience in the financial services industry. Lauren currently serves as a Project Manager and Business Analyst at REV Federal Credit Union, where they play a key role in project management and analyzing business needs. Prior to this, Lauren held various positions at the same company, including Contact Center Manager, Contact Center Team Lead, Lender, and Online Support Specialist.

Before joining REV Federal Credit Union, Lauren worked as a Member Service Representative at Heritage Trust Federal Credit Union through Robert Half - Financial Services Group. Lauren also gained administrative experience as an Administrative Assistant at Daniel Island Architectural Woodworking.

Lauren's earlier career was with South Carolina Federal Credit Union, where they held several roles over the course of 13 years. Lauren initially started as a Contact Center Representative and progressively advanced to become a Contact Center Service Lead. In this role, they supervised a team of Contact Center Representatives and managed timesheets for their direct reports. Additionally, they served as a Contact Center Research Representative, responsible for researching account errors and inquiries. Prior to that, they worked as a Contact Center Representative II, handling calls, emails, and chats from members.

Overall, Lauren Johnson's work experience showcases their expertise in project management, business analysis, contact center operations, and customer service within the financial services industry.

From 2001 to 2005, Lauren Johnson attended Trident Technical College. During this time, they pursued a field of study in Business Administration and Management, General, although they did not obtain a specific degree.