Adam Peterson

Adam Peterson's work experience includes:

1. Business Analyst - Customer Success at Revel Systems (2020-present): Adam evaluates customer interactions through multiple channels and provides constructive feedback to improve customer satisfaction. Adam conducts training sessions with the customer success team and collaborates with cross-functional teams to identify areas of improvement.

2. Technical Support Specialist at Revel Systems (2020-present): Adam resolves network troubleshooting and technical support requests from clients. Adam handles high call volumes via phone and email, primarily focusing on Mac/iOS systems.

3. Customer Service Advisor at Ocado (2015-2020): Adam provides excellent customer service, resolves queries through various channels, and accurately records details. Adam handles a large number of incoming contacts daily with high customer service quality scores.

4. Ocado Engineering Administrator at Ocado Engineering (October 2017): Adam prepares KPI reports, enters data, and completes return to work forms for the senior engineering and operations management.

5. IT Operations Service Desk Analyst at Ocado Technology (July 2017): Adam escalates IT and engineering issues, logs service issues, and highlights potential problems to the incident manager and IT support teams.

Overall, Adam has extensive experience in customer service, technical support, data management, and IT operations.

Adam Peterson obtained a Full Stack Web Development Certification from freeCodeCamp in the years 2016 to 2017, specializing in Computer Software Engineering. Before that, they earned a Bachelor's degree in Business Administration from LCC International University in Lithuania. In addition, Adam has obtained several additional certifications including a JavaScript Tutorial from SoloLearn in March 2017, an SQl Fundamentals Course from SoloLearn in February 2017, and a PHP Tutorial from SoloLearn in January 2017.