Joe M.

Joe M. is an experienced technical support engineer with a strong background in customer service and technical training. Currently serving as a Principal I Technical Support Engineer at Revenera since 2020, Joe M. has also held a similar position at Flexera since November 2006. Responsibilities include providing training on product usage, managing escalated customer issues, and collaborating with various support teams to address client needs. Joe M. previously worked as a Senior Technical Support Engineer and Technical Support Engineer, further diversifying expertise in technical support. Earlier career roles include Customer Retention Advisor at O2 and Project Manager at Nestlé. Joe M. holds a Bachelor of Science degree in Information Systems from Liverpool John Moores University and a Bachelor of Science degree in Computing for Business from Northumbria University.