Ili Mastura

Ili Mastura is a seasoned professional in client experience and digital strategy, currently serving as Senior Service Designer Manager for CX Strategy at RHB Banking Group since September 2022. Previously, Ili held roles at Sun Life, including Assistant Manager in Client & Digital Strategy and Senior Executive in Client Experience & Engagement, where responsibilities involved enhancing client retention, mapping client journeys, and developing communication strategies. Ili's experience extends to Hong Leong Bank Berhad as a Senior Executive in Digital Marketing, and earlier roles included Campaign Specialist at Rev Ad Solutions and Digital Account Executive at MediaCliQ Group. Ili holds a Bachelor's Degree in Economics and Marketing from Monash University Malaysia and completed the Monash University Foundation Year at Sunway College.