Katherine G.

Katherine G. has a diverse work experience. Katherine started their most recent role as a Customer Experience Specialist at Rhino in April 2022. In this position, they utilize ZenDesk to handle client tickets through phone, email, and chat. Katherine also uses Jira within appropriate Slack channels to submit escalated work tickets and is skilled in using Google Docs and Google Spreadsheets for communication and data organization.

Prior to Rhino, Katherine worked as a Customer Success Specialist at Working Solutions from December 2021 to March 2022. Katherine'sresponsibilities included assisting home buyers in getting connected with buyer's agents through phone and chat support.

Before that, Katherine worked at Empire Visionworks for a significant period. Katherine served as a Licensed Retail Supervisor from December 2020 to July 2021. In this role, they managed and supervised retail operations. Previously, they held positions as a Licensed Optician/Lab Journeyman, Ophthalmic Dispensing Trainee/Lab JourneyPerson, Lab Journeyman, and Optical Assistant/Contact Lens Tech, where they gained experience in fitting patients with ophthalmic devices, measuring accurately, advising patients on suitable lenses, and assembling eyewear following industry standards.

Katherine's earliest work experience was as a Teller at Trustco Bank from December 2008 to October 2009. In this role, they completed transactions and performed basic office duties such as answering phone calls and faxing.

Katherine G. began their education at Schenectady High School from 2004 to 2006, where they pursued a field of study in Business/Commerce, General and received an Advanced Honors degree. Katherine then attended SUNY Schenectady County Community College from 2006 to 2009, earning an Associate of Arts and Sciences (A.A.S.) degree in Business Administration.

After a gap in education, Katherine resumed their studies in 2020 at SUNY Empire State College. Katherine completed their Bachelor of Applied Science (BASc) degree in Brand Management in 2021.

In addition to their formal education, Katherine has obtained several certifications. In 2017, they received the ABO (American Board Of Opticians) certification. Katherine later completed multiple Coursera courses, including "Introduction to Project Management with ClickUp" in January 2023, "Assets In Accounting," "Bookkeeping Basics," "Foundations of Project Management," "Liabilities and Equity in Accounting," and "Training and Development With Eduflow" in December 2022.

Based on the provided information, Katherine G. has demonstrated a continuous pursuit of knowledge and a focus on business and project management-related subjects.