James Walker

James Walker is an accomplished director and strategic advisor with extensive experience in consumer advocacy and conflict resolution across various sectors. Currently serving as Director at the Dispute Resolution Ombudsman and holding multiple roles such as Strategic Advisor at Youtility and Civil Justice Council Member for small and medium-sized enterprises, Walker focuses on enhancing accessibility and fairness in the civil justice system. Additional contributions include non-executive positions at Consumer Scotland and the Civil Aviation Authority, where Walker ensures consumer interests are prioritized. Previously, as Chief Executive Officer of Rightly and Group CEO & Founder of Resolver, Walker has significantly advanced consumer rights and services, demonstrating a strong commitment to addressing consumer issues and improving customer experiences. Academic qualifications include an MSc in Environmental Design of Buildings from Cardiff University and a B.Sc. (Hons) in Building Surveying from London South Bank University.