Charles Matusevich

Charles Matusevich currently serves as the Associate Director of Analytics and Insights at Rightpoint, and previously held the position of Manager, Operational Analytics at JM&A Group, where leadership of a seven-person team in a call center environment was a key responsibility. Charles has extensive experience in analytics, having worked in roles such as Manager, Consumer Analytics and Strategy at Affirm, Manager, Customer Loyalty and Promotion Analytics at Neiman Marcus Group, and Senior Manager, Analytics & Strategy at American Express, focusing on market metrics and customer insights. Early career positions included internships at FreshPoint, United Airlines, and multiple roles at Universal Orlando Resort, where process improvements and data analysis were emphasized. Charles holds a Bachelor's Degree in Industrial Engineering from the University of Central Florida.