Timothy Campbell

Timothy Campbell has extensive work experience in customer operations and management positions. Timothy is currently the Senior Director of Customer Operations at Rinnai America Corporation, where they oversee B2B and B2C support teams and focuses on delivering a world-class customer experience. Prior to this, they held the role of Director of Customer Care Operations at the same company.

Before joining Rinnai America Corporation, Timothy worked at Wolters Kluwer Tax & Accounting US as the Tax and Accounting Technical and Tax Content Department Manager from 2019 to 2021.

From 2002 to 2019, Timothy worked at Cox Communications, where they held various leadership positions. Timothy was the Director of Strategy and Process, leading the management team to optimize business operations and enhance the customer experience. Timothy also served as the Commercial Business National Support Manager, overseeing customer service operations for national support. Earlier in their career at Cox Communications, Timothy was the Customer Care Manager for the Cox Las Vegas Care Center and started as a Cox Business Support Supervisor. Throughout their roles, they focused on enhancing customer experience, reducing operating expenses, and implementing standardized business strategies.

Timothy Campbell holds a Bachelor's Degree in Business Administration, Management and Operations from Mercer University - Stetson School of Business and Economics, which they obtained from 2014 to 2018. Prior to that, they attended Cheyenne High School in North Las Vegas, Nevada from 1992 to 1995. In addition to their formal education, Timothy also holds certifications in Six Sigma Green Belt from the Institute of Industrial and Systems Engineers, and A+ and Network+ certifications, though the specific institution and dates are not provided.