Mike Sanchez

Mike Sanchez serves as the Chief Retail Officer at River City Federal Credit Union, where responsibilities encompass overseeing branch operations, card services, e-services, and the call center. With extensive experience in call center management, Mike has previously held roles such as Retail Sales and Service Manager and Member Service Center Manager, where duties included managing daily operations, maintaining agent performance metrics, and leading staff training and development. Prior to River City Federal Credit Union, Mike worked at West Asset Management as an Operations Supervisor, directing call center teams and ensuring customer satisfaction. Earlier experience includes a role as MCC Training Specialist at Security Service Federal Credit Union, where Mike managed training programs for contact center agents and supported numerous enterprise-wide initiatives, including mergers and acquisitions.