Julianna Cavallo

Julianna Cavallo is an experienced professional in onboarding, customer support, and business operations, currently serving as the Onboarding Manager at Riverside.fm since June 2021, where Julianna developed the role's initial processes and conducted comprehensive onboarding sessions for clients. Prior experience includes serving as a Customer Support Specialist, focusing on clear communication and ticket analysis, as well as the Business Operations Manager and Customer Service Liaison at Out of Touch Records during the pandemic. Julianna has also worked as a Recording Services Audio Engineer at Ithaca College and contributed to event planning and curation. Educationally, Julianna holds a Bachelor of Music in Sound Recording Technology and Voice from Ithaca College, earned in 2021.