Russ Porter

Russ Porter is an experienced professional in customer experience and workforce management, currently serving as the Manager of Customer Experience Projects at Roadrunner since September 2023. Prior to this role, Russ held various positions at Yellow from 2003 to September 2023, including Workforce Planning Manager, where oversight included managing a team of coordinators for 450 contact agents and developing departmental strategies. As a Strategic Account Manager, Russ led a team focused on corporate customers with an annual spend of $120 million, ensuring customer satisfaction and retention through effective planning and implementation. Earlier roles included Process Analyst and Coordinator, demonstrating a solid background in analysis and reporting. Russ holds a degree from the University of Northern Iowa, achieved between 1993 and 1998.